CuppaWins Customer Support

Trouble logging in? First, verify you are using the correct email address. If you have forgotten your password, use the "Forgot Password" link on the login page to reset it. A verification link will be sent to your registered email.

Account verification: New accounts may require email verification before full access is granted. Check your spam folder if you have not received the verification email.

Two-factor authentication: If 2FA is enabled and you have lost access to your authenticator app, contact support with your account details for manual verification.

Deposit not showing? Most deposits are instant, but some payment methods may take up to 30 minutes. If your balance has not updated after this time, check your payment provider for confirmation that the transaction completed.

Payment declined: Your bank or card issuer may block gambling transactions. Try an alternative payment method or contact your bank to authorise the payment.

Minimum deposit: The minimum CuppaWins deposit varies by payment method. Check the cashier page for specific limits on your preferred method.

Processing times: CuppaWins withdrawals typically process within 24-48 hours. E-wallets are fastest, while bank transfers may take 3-5 business days after approval.

Verification required: First withdrawals require identity verification (KYC). Upload requested documents through your account to avoid delays.

Pending withdrawal: You can cancel a pending withdrawal from your account if you change your mind. Once processing begins, cancellation is not possible.

How to claim: Enter your CuppaWins promo code during registration or in the cashier before making a deposit. Some bonuses are applied automatically without a code.

Wagering requirements: Most bonuses have wagering requirements that must be met before withdrawal. Check the terms for your specific bonus in your account.

Bonus not credited: Ensure you met the minimum deposit and entered any required code before the deposit. Contact support if issues persist.

Game not loading: Clear your browser cache and cookies, then try again. Ensure your browser is up to date. Disable any VPN or proxy that might interfere.

Disconnected during play: If a game disconnects, your session is saved. Log back in to resume. If a round was in progress, it will complete automatically.

Mobile issues: Ensure you have a stable internet connection. The CuppaWins app works best on iOS 14+ and Android 10+. Try reinstalling if problems persist.

Setting limits: Access deposit, loss, and session limits from your account settings. Changes take effect immediately for decreases; increases have a cooling-off period.

Self-exclusion: You can exclude yourself for periods of 24 hours to permanently. Contact support to activate self-exclusion.

Reality checks: Enable session reminders to receive notifications after set periods of play.